Suddenlink Faces a Fine by the PSC

West Virginia regulators fined Suddenlink Communications $2.2 million this week and ordered it to locate a call center in the state following customer complaints about the quality of service. The Public Service Commission opened an investigation last year and found that Suddenlink ignored thousands of customer complaints, reduced the number of full-time employees, intentionally reduced its maintenance work and budget and, changed its method of communicating with customers. The commission ordered Suddenlink to notify it within 90 days detailing its expected location and the anticipated date the call center will open. The commission said it reserved the right to impose additional penalties.