The West Virginia House of Delegates Technology and Infrastructure Committee is asking Suddenlink about the company’s service difficulties.
A hearing Monday was at the request of Del. Mick Bates R-Raleigh, after he had significant difficulties with Suddenlink. WCHS TV said delegates peppered Suddenlink’s Vice President of State and Local Government Affairs, Jim Campbell, with questions at the meeting. Lawmakers wanted to know if the company is making improvements in customer service, bill pricing, employing more West Virginians and opening more storefronts in the state. Campbell said the plan in 2022 is opening three stores in Charleston, Parkersburg, and one in Princeton with more stores planned in 2023. He also said call complaints about tech problems are down 40% year over year. A committee representative said the information can help inform decisions as a legislature.